cc77's Privacy Policy — Your Information Is Protected

cc77 is a secure and reliable online gaming platform serving players in Bangladesh. We believe your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how cc77 ("we", "us") collects, uses, stores, and discloses your personal information when you use our website and services.

By using our services, you are considered to have agreed to the terms of this Policy. We may update this Policy from time to time, so you are encouraged to review it regularly. We will notify you as promptly as possible of any significant changes.

cc77 collects certain types of information to provide you with the best service and to keep your account secure. The types of information and the purposes for collection are described in detail below.

2.1 Registration & Account Information

When you open an account at cc77, we collect the following information:

• Full name (Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — service is available only to those aged 21 and above)
• Chosen password (stored in encrypted form, never in plain text)

2.2 Identity Verification Information

To ensure security and prevent fraud, cc77 may collect the following documents for identity verification in certain cases:

• Copy of National ID (NID) or passport
• Proof of address document (if required)
• Proof of ownership of the payment method

2.3 Financial Transaction Information

To process your deposit and withdrawal transactions, we store the following information:

• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Transaction amount and date
• Mobile banking number or partial bank account information

2.4 Technical Information

When you visit our site, some technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Cookie and session data
• Page views and click data (for site improvement purposes)

2.5 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is stored and used to improve the quality of future service.

cc77 uses your personal information only for specific and legitimate purposes. We process information for the following reasons:

1. Account management: To create, verify, and maintain your account and to provide you with login access.
2. Transaction processing: To securely process financial transactions for deposits, withdrawals, and bonus payments.
3. Service improvement: To personalise your gaming experience and to improve the functionality of the site.
4. Security & fraud prevention: To ensure account security and to detect any suspicious activity.
5. Customer support: To provide prompt and effective responses to any questions or issues you have.
6. Legal compliance: To comply with applicable laws and regulations.
7. Communication: To send you important account updates, security alerts, and relevant information.

cc77 never sells or rents your personal information to third parties. However, in limited circumstances we may share your information with the following parties:

4.1 Payment Processors

To securely complete your financial transactions, we share necessary information with our payment partners (bKash, Nagad, Rocket, and bank transfer services). These partners also follow strict privacy policies.

4.2 Technology Service Providers

We work with certain trusted technology service providers to operate our platform. These providers may only process information in accordance with our instructions and for limited purposes.

4.3 Legal Authorities

We may be required to provide necessary information in response to a court order, legal process, or a lawful request from a government authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances, we will notify you in advance.

cc77 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect statistics to review site usage and improve the quality of our services.

5.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

cc77 uses industry-standard security technologies and processes to protect your personal information. Our security framework includes the following measures:

While we strive to maintain the highest level of security, no method on the internet is 100% guaranteed. cc77 is committed to following industry best practices to protect your information.

cc77 retains your personal information only for as long as it is needed to provide services or to meet legal obligations. Information is retained in accordance with the following policies:

• Active account information: Retained for as long as the account remains active.
• Closed account information: May be retained for a specified period after account closure for legal and regulatory reasons.
• Transaction records: Financial transaction records are retained for an extended period to meet legal requirements.
• Communication records: Customer support conversations are retained for a limited period to improve service quality.

Once the retention period ends, we securely delete or anonymise the information so that you can no longer be identified from it.

cc77 believes every user should have full control over their own information. You have the following rights:

1. Right to access information: You may request to know what information we hold about you.
2. Right to correct information: If any of your information is inaccurate, you may request that we correct it.
3. Right to delete information: In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
4. Right to object to processing: You may object to the processing of your information for specific reasons.
5. Right to data portability: You may receive your information in a structured, machine-readable format.
6. Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible.

Our platform includes software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers operate under their own privacy policies and do not directly collect our users' information.

Our site does not have any third-party advertising platforms or social media widgets. However, if you follow any external link (although we do not display external links), that site's privacy policy is its own and is not connected to cc77.

cc77's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately delete it and close the associated account.

We apply an age verification process at the time of registration. If you believe a minor is using our platform, please inform us.

cc77 may update this Privacy Policy from time to time due to changes in services, adoption of new technologies, or legal changes. When any significant change occurs, we will:

• display a prominent notice on our site;
• notify you at your registered email address (if the change is material);
• update the "Last Updated" date at the top of the page.

Continued use of our services after the updated policy is published will be considered your agreement to the new terms. We therefore recommend visiting this page regularly.

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact our support team:

Our customer support team is available 24 hours a day, 7 days a week. We treat any concerns you have regarding your privacy with the utmost importance.

Your trust and confidence in cc77 is our highest priority. We are committed to keeping your personal information safe and secure at all times.